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Utopia ResortNILA AI

Admin Settings

Manage all system settings

Hotel Information

Name and Check-in / Check-out times

Displayed in the system header

AI Settings

Configure AI Chatbot behavior

Enable / Disable AI system-wide

Disable to have staff reply to all conversations manually

Message the AI sends when a guest first contacts

AI Provider & Model

Configure which AI service powers your chatbot

Using Base44 Built-in AI

Currently using claude_sonnet_4_6 model via Base44 integration credits. No API key required.

These instructions are appended to the AI's system prompt for both LINE and Website chatbots.

Current Active Configuration

Provider:🔮 Base44 Built-in
Model:claude_sonnet_4_6
Functions:bookingChatbot + processTranslation (LINE)

Notifications

Choose events to be notified about

Notify on new booking

Send LINE message when a guest books via the system

Notify on Check-in day

Reminder 1 day before Check-in

Notify on Check-out day

Morning reminder on Check-out day

Booking Confirmation & Payment

Booking confirmation and payment methods

💡 Combined booking confirmation system

Multiple methods can be enabled — guests must complete all enabled steps

📧 Email Confirmation

AI will request email and send a booking confirmation link

🏦 Bank Transfer

Show bank account details and wait for slip upload

💳 Credit / Debit Card

Pay via Stripe

🍽️ Send food ordering link after payment

When ON, the room service ordering link is sent in chat with the payment confirmation. Turn OFF to send only the Room Code.

Show / Hide Menus

Showing 8/19 menus

AI Token Usage Monitor

View token consumption and estimated cost per user

Data Management

Clear old data that is no longer needed

Deleted data cannot be recovered. Please verify before proceeding.

⚠️ Reset Everything (full site reset)

Wipe all chats, AI memory, guests, orders, invoices and AI bookings — Cloudbeds reservations are kept

Delete archived chat history

Delete all ChatLog + ConversationMode records that are archived

Clear all chat history (Reset AI Memory)

Delete all ChatLog records — AI will forget all conversations

Delete completed housekeeping tasks

Delete all HousekeepingTask records with status 'done'

Reset all housekeeping tasks

Delete ALL HousekeepingTask records — clears entire housekeeping board

Delete resolved maintenance requests

Delete all MaintenanceRequest records with status 'resolved'

Delete cancelled reservations

Delete all Reservation records with status 'cancelled'

Delete AI chat bookings only

Delete reservations created via AI chat / LINE — Cloudbeds-synced bookings are kept

Delete all reservations (fresh start)

Delete ALL Reservation records — use when restarting the system

Delete all Cloudbeds-synced reservations

Delete only reservations pulled from Cloudbeds — sync again to restore them

Delete delivered food orders

Delete all FoodOrder records with status 'customer_confirmed'

Delete all food orders

Delete ALL FoodOrder records — use to reset the food system

Delete all cancellation logs

Delete all CancellationLog records

Delete paid expenses

Delete all Expense records with status 'paid'

Delete paid invoices

Delete all Invoice records with status 'paid'

Delete guest feedback history

Delete all GuestFeedback records

Delete guest profiles

Delete ALL Guest records — all guest data will be lost